**** ""INVESTIGATION"" BEEN IN PROGRESS FOR MORE THAN TWO MONTHS NOW

I first reported this incident at your branch on the 3rd of March, I went to the police station as requested and the 4th of March reported it to Capitec along with all documents requested. Now my first question is this.

Seeing that I was asked to report this to the police, supply Capitec with all the documents, went through all the trouble getting statements, signed affidavits, getting my ID Certified and so forth ... WHY HAVENT I SEEN ANY PROGRESS SINCE THE THIRD OF MARCH ?? It has been two months??? I have been mailed by people from Capitec to tell me that they are looking into the matter but nothing more. I dont know what is going on. I was told by the lady who I initially reported this **** to that as soon as the money is traced I will be refunded. That very same day on the phone she told me that they can see that the money went from my account, to another Capitec, to a FNB account... Yet - I have not been refunded????

These are the two reference numbers I have but this also doesn’t seem to be going anywhere? According to your whatsapp Chat-bot this is being handled by a specialist team... Who is this specialist team? A bunch of Pre-School kids playing with clay ? *** ***

I have written to your "without-any-clientcare" department a few times. The last time was on the 18th of April and yet I have not seen anything, heard anything?? I am constantly being told that I will be contacted in due course.... When ??? This is a matter I would assume enjoys your most critical attention. I would also assume that these types of matters are covered by your insurance. I am tired of having to follow up with Capitec. It is your responsibility to inform your clients, not the other way around.

So do your job and get back to me with a proper answer