INVALID ITC LISTINGS / POOR POOR NON EXISTANT CUSTOMER SERVICE

I had a personal loan with Capitec Bank some years ago. At the time I fell into finacial difficulty and could not keep up the Payments. Long story short the account was handed over and I then Settled the account in full roughly three years ago.

I have been fighting with Capitec since then to adjust my Profile on ITC as it now still shows that I am in arears... yet the account has been settled in full roughly THREE YEARS AGO. I have made numereuos phone calls to their call centre... Been to see the Branch Managers countless times, Sent through settlement agreements and proof of payments and even fought with the laywers..... Everytime I am told "Were sorry for the inconvenience, Your complaint will be escalated .... YET NOTHING HAPPENS.

This bank customer service is absolutely NON EXISTANT. Their staff and Managers are unable to resolve queries and Upper Management seems are not accessibill to the General Public I could NEVER EVER RECOMEND this bank as an option !!!!