ZJvV
Zanell Janse van Vuuren

1 reviews | Active since Feb 2017

22 Feb 2017, 10:48

Internet Errors Causing my accounts to be overdue

<p>On Friday, the 17th of February I made payments to various institutions via my banking app early in the morning. During the course of the morning I received an sms which stated that there was a problem with Capitec Bank's Internet service. I understand this, but what I do not understand is that my beneficiaries haven't received any of the payments yet. As a result some of my accounts are now reflecting as being overdue and obviously affecting MY credit record. WHEN WILL MY PAYMENTS REFLECT ON THE VARIOUS BENEFICIARIES' ACCOUNTS???????</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Feb 2017, 11:21
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank