Internet banking unable to work during lockdown?

I don't have a phone so cant phone to complain. Funds were transferred from Nedbank to my account on Thursday but still nothing in my account. It used to take 12/24 hours despite your 'up to 3 days' warning - now nothing. I tried to register a Capitec registered client as beneficiary and your website says it cant find them despite the fact I am taking their details off the actual card. I also searched for my son's Capitec account and it says he doesnt exist. It is disappointing that Capitec bank seems unable to carry out such simple functions during lockdown.