Internet banking is not useful

Good Morning My phone got damaged this morning, I want to make payments and i'm unable to , i contacted the call center and i was told to go to the branch, I'm at work and need to access my account via internet banking . Capitec bank has to put systems in place to assist its customers, this is troubling me if I were to get stranded and need to pay via EFT . Can someone please call me and assist me.