Internet Banking ***** within Capitec Bank!

On the 1st December a very sophisticated ******** who called herself "Wendy Simpson" called me on my cellphone claiming she was from the Capitec Forensic Department and was investigating possible ***** on my account. She asked me to log onto my Banking App (which I did on my cellphone) to check if R2000 had been debited from my account by a company called VIP Platinum. She said she would be in touch over the next few days as she was investigating several ********** transactions by this "company" and that several customers had been affected and that it could be that staff in the bank were involved. She even warned me against revealing my pin to anybody and to not give out my ID number.

After this call, my Banking App was somehow suspended. I called the Capitec Call Centre on ***, spoke to a consultant called Nathi, who said he needed to verify me and he then he sent me two Push Messages requesting my PIN! I refused to provide him with my pin twice. He then verified me manually by asking a series of security questions and reinstated my Banking App. He said to reboot my phone which I did.

On 3rd December, "Wendy Simpson' called me again to say she had good news and that she had progressed in her investigation. During this phone call, I was asked to log into my Banking App again to verify which debit orders were legitimate and which were not, and I was somehow de*****ed of R18 000 during the process! Without ever having revealed my pin, she managed to effect an inter-account transfer of R9 000, raise 14 debit order disputes so that these funds were reversed back into my account, make an EFT of R13 000 into another Capitec account she called "Miss Young" and make 3 Cash Send payments totaling R5 000 out of my account. Apart from my pin, she knew everything about my account including all the transactions down to the cent!

I reported this to the Capitec Bryanston Shopping Centre branch the same day as soon as I realised that all my funds had been siphoned out of my account. The branch manager, Mzi and consultant, Launa have nothing been amazing and very helpful.

As requested by Launa, I went immediately to the Sandton Police Station and opened up a case (CAS97/12/2021). Launa called and sent an email to an agent called Vangile Tshabalala who raised an incident number (***5) and then suspended by Banking App pending investigation.

Mzi helped me to call all the vendors whose debit orders had been recalled so I would be able to pay them so as to not have my credit record affected. He has been following up regularly with the Unauthorised and Disputed Transactions Department (UDT) of Capitec who keep telling him the same thing...that they are still investigating and that it will take 7 to 14 days. I it now 19 days since the ***** took place by what I suspect is a Syndicate within the bank. They knew too much for it not to have been an inside job!

With month end looming, no refund back into my account, extra charges that were raised for the debit order disputes and cash send payments, and the next lot of debit orders due to go through, this is a financial disaster for me and my family!

I need intervention at the highest level of Capitec URGENTLY please. I want all of my money refunded to me as well as all charges reversed ASAP, in other words, BEFORE Christmas Day 2021!!!