1 reviews | Active since May 2011
Internet banking -
Hi Capitec<br> I recently signed up with Capitec as their banking fees are really attractive and iwth the current economic state of South Africa, you need to save money where you can.The staff at the Cape Gate branch were exceptionally helpfully and my initial experience was a great one and looked forward to a sucessfull banking relationship with Capitec.I work in the IT industry and appreciate the use of apps instead of having to tak ethe time to transact at a bank. It seems that you get wht you pay for at Capitec. Inexpensive fees and therefore a rather pathectic app for internet banking. I was an FNB client before Capitec and that APP was quite robust and i was happy to not have had to visit a branch to complete any transaction in 8 Years. I scheduled payments to benificiaries and paid some of my Benificiaries. I then had to send proof of payment to oen of the benificiaries.A scheduled payment is listed as a stop order with Capitec. I cannot pull a payment report of proof of payment for a stop order but can for immediate payments for benificiaries. I called the call centre as was told that i need to contact a branch or call everytime i need proof of payment in this regard.<br> <br> I <br>
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
