LM
Lauren M
1 reviews | Active since Oct 2021
11 Oct 2021, 13:04
International Transfer Not Released
I have received an international transfer on 6 October 2021. The international party confirmed that the payment was made without error. However, Capitec is yet to release the funds. I have emailed Forex since, 6 October 2021 and have yet to receive a response from them. I have also emailed the CEO's office and have received no feedback. The amount should've been reflected in my account. I am very disappointed in Capitec's customer service and their lack of response regarding this issue.
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Replies (2)
Capitec Bank's replyOfficial
11 Oct 2021, 14:09Good day Lauren
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Oct 2021, 14:09
Official
Good day Lauren
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
LM
Lauren M's updateReviewer Update
13 Oct 2021, 23:37Wow, Capitec Bank. Absolutely appalling customer service. You said a designated official, Michael Maree, is investigating the matter and that I should allow up to two business days to be contacted. I should’ve been contacted today. It just shows that you don’t take your clients or their matters seriously. This is not the bank I remember. Shocking!
LM
Lauren M's update13 Oct 2021, 23:37
Reviewer Update
Wow, Capitec Bank. Absolutely appalling customer service. You said a designated official, Michael Maree, is investigating the matter and that I should allow up to two business days to be contacted. I should’ve been contacted today. It just shows that you don’t take your clients or their matters seriously. This is not the bank I remember. Shocking!