INTERNATIONAL TRANSFER NOT RECEIVED

What is going on? I have always experienced good service from Capitec. I did not receive my International Transfer. To make matters worse is that I am not getting anyone to assist me. I have been calling and calling on the number that I usually get immediate help from but there is no answer it's been two days now. I sent an e-mail and I still didn't get any reply. My transfer is never late and the company confirms that they have made the payment already. This is unexceptionable. The fact that no one is responding makes matters worse.