INTERNATIONAL TRANSFER NOT AVAILABLE

FIRST I HAVE TO SAY I HAVE NEVER EXPERIENCED BAD SERVICE UP TO NOW. I HAVE BEEN TO CAPITEC SEVERAL TIMES DURING THE PAST WEEK. I AM WAITING FOR AN INTERNATIONAL TRANSFER TO COME THROUGH. IT IS VERY URGENT...BUT NOT TO CAPITEC STAFF. IT WAS PAID IN USA ON 3 MARCH 2018, TOLD IT WOULD REFLECT IN MY SA ACCOUNT IN 3 DAYS....I AM STILL WAITING. NOBODY SEEMS TO BE ABLE TO ASSIST ME. IT IS SAD.