International transfer gone wrong!

<p>I am extremely upset as I write this. Something that could have been simply fixed ON TIME was left for the last hour. On the 3rd of January 2017, I received an international payment sent to my Capitec Account with my registered business name as a reference name. I called Captec on the 10th seeing tht it's almost a week and they are not saying anything regarding the funds. I initially called the cutomerline and they refered me to Forex. I have 4 different numbers which I kept trying but phone was not being answrered, I was put on hold for over 5 minutes on each attempt. I then called them again today and i told myself I will hold on, they eventually answrered and after checking if the funds are in, the lady tells me that my fi=unds came in on the 4th (Thta's the day AFTER the transfere was made) however it is on the list to be reveresed because the name does not match y personal name. Fine I get that, but why was I not contacted on the 4th when they realised this? Why wait untill I, the custome, follow u with them about MY money? Whn I aksed them this, the manager tells me that it is because they are "understaffed". How dare she even tell me her office problems? Why is she making Capitec's HR issues MY PROBLEMS? do they not see that I have bigger things to orry about, such as you keepin my money to yourselves without telling me? And, why also cant they give me an option on how I can get my money cleared? Capitec does not have a business account option, so why can't I also use my business name as referenec? WOW! This bank, in my opinion should actulally not exist in South Africa due to the fact that we have fra better banks in South Afric that provid a better service and arent so complicated when it comes to interantional transferes. I really need this money, I cannot wait any longer.This could have been prevented had they called me last wek I was going o do something about it.</p>