International transfer

<p>I have a cutomer in Kenya that transfered moey to my account 2 weeks ago. Yesterday I acctually told him that I do not believe that he made the payment. <br />Late yesterday afternoon I received a call from a lady at Capitec to say the transfer can not be done to my "business account" it must be transfered to my personal name. She even stated that I can use the "business" account number BUT he must write my personal name and detail at the beneficiary!</p> <p>1) How on earth does that work. </p> <p>2) How does it take Capitec 2 weeks to let me know?</p> <p>3) How must I ask my customer to go to the bank and change the tail or to pay me again if the transaction is reveresed, if I told him I do not believe him.</p> <p>4) How am I suppose to know that Capited work this way if no one tells you that</p> <p> </p> <p>I am really upset about this as this is the second time that Capitec made me red in the face. Previous time the ref. of the client was never stated in my statement. </p> <p> </p> <p>I really hope this is not the way forward, I was the biggest Capitec fan and told every one how awesome the are and now I have to say sorry it's not true.</p> <p> </p>