RR
Ray R

1 reviews | Active since May 2018

19 Jul 2021, 09:10

International Payments and No CLIENT SERVICE!!!!

Hi am absolutely disappointed and disgusted on how these people deal with us as clients, And especially these two people " Zayaan Levy" and "Renwyn Manuel". It has been a very difficult situation already with CELL-C that tells you they activated your roaming before you left south africa, Now I am Sitting with my bank and these two individuals especially that does not even have the decency to reply to your mail or contact you back to tell you what the problem is. I thought Banking with Capitec was a pleasure as I never really had issues. but I just realise they are just as useless when it gets to customer relations as most of these industries these days. you forcing people working abroad to rather open accounts out side South Africa and not bank with our own banks anymore!!! disgusting How YOU AS A BANK CAN TREAT YOUR CLIENTS!!!!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Jul 2021, 09:12
Official
Good day Ray

Thank you for letting us know of your concern, and for your patience while we explore this matter.  We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
RR
Ray R's update20 Jul 2021, 18:38
Reviewer Update
Thank you To Emmanuel that contacted me, I appreciate the response and kind words. hope they can try and change things so other customers don't have to go through What I did.