International payments

Why your international payment hasn’t reflected yet (common reasons) Capitec’s process is stricter than many other SA banks when it comes to foreign payments. This doesn’t mean your money is gone, but it often causes delays if anything is missing or unclear. Most common causes: Compliance checks (FICA / exchange control) are mandatory for every incoming international payment Incorrect or missing payment reference (this is very important) Purpose of payment not stated clearly by the sending bank Funds are held pending documentation, not rejected Capitec sometimes receives the funds, but cannot release them without your instruction This feels like the bank is “sitting on your money”, but in most cases it’s a compliance hold, not a loss. This needs to be rectified by the paying institute.

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank