International Payment - *********** Staff

On 19/4/24 I received a pop from my client that a payment has been made from Barclays Bank UK for the amount of R50000.00 and should reflect on our statement same day.

No correspondence whatsoever was received from capitec bank to inform me that the payment is with them but withheld for whatever reason. Due to the fact that after 10 days, this amount is still not available on my statement I called capitec business. One would except some sort of professionalism contacting a bank specializing in the business side of banking - BUT NO. After I have explained my predicament I was transferred to 4 different people, each time explaining the above and eventually the call was transferred to the international payment section. At last progress ? - BUT NO, after holding for 20 minutes I cancelled the called, the funny part is that i immediately received a sms saying that the issue has been solved. REALLY capitec!!!

I then went to the Lynnwood branch (the grove) and spoke to a gentleman Marko who went out of his way to help. After nearly 45minutes of struggling to get through to the right department he eventually got hold of someone at the fica department. It was explained that all international payments must be verified by filling in some form and she said this should have been comminated to me. However she took my cell nr. and assured me that i will in the next 5-10 minutes receive a call from capitec and I will receive an email with the document to fill in and return for the release of the payment.

Needless to say THIS DID NOT HAPPEN. I cannot fill in a form if you do not provide me with the correct form.

Is there ANY person in this bank that can sort the above issue out asap?