International payment return

Hi,

I have a problem where we made an international transfer from my bank to my mother Capitec account in October. I made a mistake in putting a wrong surname and they contacted my mother to say that money will need to be send back as the surname is incorrect. I then made another payment as my mother needed the money urgently, with the thought that the money will return to my account.

2 Weeks later my mother contacted Cpaitec to find out if the payment was send back, where the person that helped her then, said the previous person made a mistake and never had to sent back the money, and I(the one that made the transfer) was able to send and email. After that cal we waited a few days to phone again to make sure that the money was sent back, just to hold on for 45 min at a time and calls getting dropped.

They even sent us a screen print to say money was sent back, but not even being the correct payment at all, just to keep us quite. It is now 5 months later and we still have no idea where the money is or what is happening.

I have confirmed with my bank here where I am that there is no money that is coming back to my account, and they did investigation (that I had to pay for) to just say there is no incoming payment.

I really need feedback on this now as it can no longer go on like this, if I need to I will go further just to get the money back as it is a large sum.

We have send multiple emails to: *** <***>; *** <***al>

Can we have someone assist us with this urgently! It seems everyone that needs to help us is not competent to do their job and then just pass of the bucket to next person that does the same.

Waiting for your reply!