International payment process

I'm very disappointed in the fact that all staff members at the branches don't have the knowledge or training regarding International payments. With the new laws in place, it takes time and a different department to assist with International payments. I really hope Capitec will train their staff to advice and assist clients correctly from the start. I was at the bank on Wednesday to enquire about the International payment and was advised incorrectly. Timing is utmost for the payment to reflect on time in the beneficiary's account. Now it will be delayed by a few days, because of incorrect advise. Now I must wait for up to 48 hours, hoping and praying the account to be set up by the correct deparyment. I'm not happy. Really hope someone will assist me asap.