international payment. EXTREMELY BAD SERVICE.....0 Rating.

Words are not enough to describe how this bank makes me feel right now!!

CAPITEC is such an uncaring bank for its customers that out of all other banks chose to bank with them. After this complaint, am going to take all my money out from this DAMN bank and CLOSE the acc.

im expecting an international payment from my trading account. Capitec doesnt want to release/process money expected, its not theirs. Am sick and tired of calling Capitec, I have no airtime to play with for nothing to speak to their cold &non human consultants that wouldnt careless to even lift a finger to call they client back

i was advised to call they Forex dept to confirm the date of transaction made to my trading account that is already visible on my capitec statement, Y am required to confirm a transaction thats already on their statement in “black n white” i really dont know, just complicating my life unecessarily. Each time i called using my cellphone I got transferred to Forex dept, I would wait for about 15-20 mins, thereafter my call would get released just like that, 3 attempts the same thing kept repeating itself. NOT EVEN 1 BOTHERED to CONTACT ME BACK. I spent 45 minutes or so just to confirm the transaction date just to have funds released…OMG!!

I phoned again following day early Tuesday morning thinking that i wudnt wait the way i waited previous day. Fortunate enough I got through to a guy in Forex dept whom authenticated me successfully he then put me on hold(even though i advised him I waited too long that my airtime would cut anytime), I got ignored and was put on hold, I held the line….held and held until airtime eventually got exhausted. I seriously thought now that he’d authenticated me successfully, he’d call me back seeing I was no longer on the phone…..i waited in VAIN.

I then sent 2 emails requesting for my funds to clear, no response thus far

My worry now is the funds might return back to its source and I experience another delay getting these funds I waited over a month to receive

I JUST NEED CAPITEC TO RELEASE MY MONEY, ITS NOT THEIRS, ITS MY MONEY…..thereafter i'll take out all funds invested with them n close the account from: Busi to: *** bcc: Busi date: Feb 3, 2021, 5:01 PM subject: Fwd: Forex payment PROCESSING into my account Good day

1st E-mail

---------- Forwarded message --------- From: Busi Date: Tue, Feb 2, 2021 at 12:28 PM Subject: Re: Forex payment PROCESSING into my account To: Client Care - Capitec Bank <***>, Capitec <***>

Good day

2nd E-mail