INTERNATIONAL FUNDS MISSING WITHOUT A TRACE.

I have been a client with CAPITEC BANK for over 15years and I must say that I am utterly disgusted by the service I have received. I have logged a formal ***** dispute 30 days ago regarding missing funds, I have also visited 4 branches, was in contact with Capitec Forex department, Capitec client care, Capitec Info....... sent 15 emails, submitted necessary/relevant documents, NO UPDATES, I was promised a call back , none received to date, I was promised a proof of reversal receipt, none received, I will be moving all my accounts and will advised everyone else to do the same. I have reached out to the Financial ombudsman, once resolved I will be moving all of my business to another Bank. upon visiting the MANY branches hoping they could get a hold of head office or some s#!t ,just to get the likes of " we are experiencing a high volume of calls please hold the line.........then calls dropped " utterly disappointed.