HM
H M
1 reviews | Active since May 2010
08 Nov 2019, 13:09
International fund transfer taking long to reflect
I emailed customer care twice regarding funds am expecting on my account. It over a week with no response. I made a transfer from my overseas account and it's over a week without receiving the funds. can someone explain how many more days I should wait
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Replies (2)
Capitec Bank's replyOfficial
11 Nov 2019, 11:00I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply11 Nov 2019, 11:00
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
HM
H M's updateReviewer Update
14 Nov 2019, 13:11Still my issue is not resolved despite sending several emails. No one responds either. Wonder if you have people to handle simple issues like this. Get people who want to work and competent.
HM
H M's update14 Nov 2019, 13:11
Reviewer Update
Still my issue is not resolved despite sending several emails. No one responds either. Wonder if you have people to handle simple issues like this. Get people who want to work and competent.