JL
JJ L

1 reviews | Active since Aug 2013

13 Nov 2025, 12:28

INTERNATIONAL FOREX ALLOCATION

Morning Capitec,

I received the following message in App this morning "You've used at least 80% of your R1 million annual limit for personal international transactions. Please take care not to exceed the limit. If you do, your card and accounts accross all South African Banksmay be suspended, and you could face sanctions from the South African Reserve Bank".

This is incorrect. I have only used approximately 10% of my annual allocation this year. Please correct this error immediately. Blocking my bank accounts based on inaccurate information would be unacceptable and highly unreasonable.

I request that you review and rectify this matter as soon as possible.

Kindly advise asap of your corrective actions.

0
Replies (2)
Capitec Bank
Capitec Bank's reply13 Nov 2025, 12:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

Best regards,

Capitec Bank
Capitec Bank's reply17 Nov 2025, 09:36
Official
 Hello Jan
With reference to our telephone conversation correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint. 

Best regards,