International assistance payment *****

For the past 3 years I have been receiving financial assistance from family in Belgium. 33 of those months capitecs service has been fast an efficient clearing my aid in days . BUT for two years running now APRIL when capitecs financial year ends my funds have dissappear without a trace. Last year it took 21 days to get my money from them they kept denying that payment had been made in the end the money surfaced when the family in desperation sent May's money to help me survive. The same as that May's money arrived all of a sudden April's money appeared out of the blue . When asked the Cape Town firex branch change their tune stating that the transaction was moved by their computer to a default folder when the bank was closed for Easter break and tht is why it was not found. This year again my funds have disappeared.i as citizen suspect that there is a worker in that branch that is committing currency ***** by buying the currency low and selling it high to fund their easter shipping bill. Because why else is the whole year perfect but every Easter funds go missing for weeks. And when we complain we are met by rude staff who tell us there is no payment pending and the problem lies with the sender not them and drop the phone. I am litterally starving to death . I have not eaten in 4 days . My electricity is almost finished . I have nearly no data or food left for my dogs . If I dint get money within days I will have to give my dogs to the SPCA as I only be able to feed them let alone myself anymore.. capitec just doesn't care. They do nothing to find the money. The forex consultant did not even ask for the senders money transfer reference numbers or nothing which shows they di not even really look of there is money there. This month ironically is capitecs financial year end month. Maybe that is why they re too busy with bank business to care about their clients starving to death. I am disgusted and will for sure be withdrawing my funds when they decide to work an find them am closing my account I never experienced this with nedbank .

Furthermore this and all my other complaints always result with them being vindictive and delaying the payment for the maximum 14 days to get back at me for complaining they did thst last year . This year will be no different .