LC
Lucille C
1 reviews | Active since Jun 2018
25 Sept 2019, 10:44
International assisstance
Overall I've always been happy with Capitec which is why I've opened another account with them for my son, but I'm not in Country and can't get into any of the accounts as my online log in doesn't want to work. I mailed them and got a quick response from Keenan telling me what my options are. Since then I've mailed them 4 times and called twice to South Africa to get someone to respond and help me as I explained this is very URGENT - and NOTHING... not a response from them. Something like in this case will definitely make me fly back and close ALL my accounts as there's just no help internationally. The only way I'll not close my accounts is if this gets rectify immediately!
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
25 Sept 2019, 14:18I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply25 Sept 2019, 14:18
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
LC
Lucille C's updateReviewer Update
25 Sept 2019, 14:29How do you recon 5 days is good enough? Really - I've been trying for 2 days already! My cut off time to put a deposit down is today!
Yes Jackson, mailed them about 100 times, tried to Skype call them, phoned twice to SA!
Yes Jackson, mailed them about 100 times, tried to Skype call them, phoned twice to SA!
LC
Lucille C's update25 Sept 2019, 14:29
Reviewer Update
How do you recon 5 days is good enough? Really - I've been trying for 2 days already! My cut off time to put a deposit down is today!
Yes Jackson, mailed them about 100 times, tried to Skype call them, phoned twice to SA!
Yes Jackson, mailed them about 100 times, tried to Skype call them, phoned twice to SA!
LC
Lucille C's updateReviewer Update
29 Sept 2019, 11:22I must admit...after dealing with Kanya from Capitec, they have restored my faith in them - she was an absolute pleasure to deal with and made this very unpleasant situation a positive experience in the end. Thank you Kanya!
LC
Lucille C's update29 Sept 2019, 11:22
Reviewer Update
I must admit...after dealing with Kanya from Capitec, they have restored my faith in them - she was an absolute pleasure to deal with and made this very unpleasant situation a positive experience in the end. Thank you Kanya!