Internal *****ulent activities, poor customer service

Good morning,

Hi Peter, please support. I have a huge issue with Capitec. On the 29th, I made a R500 cash send to myself via the app. The ATM at Goldspot Vosloorus didn't dispense the cash, and another ATM in the same location had the same issue. The app showed the amount was redeemed in Germiston, but I didn't share my details with anyone.

I reported this to Capitec at Chrishani Mall the next day. They logged it and sent an SMS with case #***3, promising feedback within 2 business days. No one followed up. On April 2nd, I called via the app and spoke to agents who either hung up or couldn't assist. One agent said my case was closed, claiming the money was taken at a garage ATM. I dispute this given the location and lack of shared details.

A manager promised a call back to resolve this, but nothing happened. I'm still waiting for help and an explanation. Can you please assist?

Thanks, Skhumbuzo