GM
Godfrey M

1 reviews | Active since Nov 2017

08 Jan 2018, 17:14

Internal ********** to clients!!!

I've been a capitec bank client for a years now, banking with it with no problems, paying my services with no problems ive been happy with it, till i met this employee from capitec who turns out to be a ********* deals with loans under your name **********ly, today im a victim and now their branch they do nothing about it, today im in debts and their employee live free, and turned out im not the only one! And seems like the whole branch is doing the same thing and they know about, so is this what capitec employees do their clients? ?? .

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Jan 2018, 11:46
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply11 Jan 2018, 12:06
Official

Good day Mr Mashimbye

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank