EB
Estelle B

1 reviews | Active since Jan 2015

28 Jan 2015, 09:55

Internal ***** - Now Client is at fault

Hi There<br> <br> I had a loan account at Capitec in Claremont, so this is to be paid back on a monthly basis, I would PERSONALLY go in and make the payment over the counter. I then stopped lending as I was then earning more that enough money, resulting in that loan account being closed.<br> <br> When I changed banks about two years ago, I was told by the lady Christine who assisted me in opening an account with Capitec that there was a problem, NO ONE EVER TOLD ME WHAT THE PROBLEM WAS. Now I call them to the loan dept and they tell me that I have been handed over due to non payment. NO correspondence or call was ever received, they had my home address etc. I was working in the building opposite them, I did a transunion check and there was NOTHING. Now I hear I owe them money. I FEEL SICK! with disgust that this was paid in cash over the counter and now I am told that I did not pay. Years after I stopped loaning I was still working at the same company then. WHAT UTTER INCOMPETENCE!!!! <br> <br> I am prepared to do a polygraph test, you have my full consent to implement.<br>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Jan 2015, 11:28
Official
Hello benjamin#1,

I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank