JM
Joanne M

1 reviews | Active since Oct 2021

27 Oct 2021, 09:32

Internal *****

So I posted on Hello Peter and other social media platforms on the 19 Oct. I received a call on the 21st Oct telling me they still don’t have a way forward, they will call me in 5 days. Yesterday was the 5th day, I am still waiting.

Will I ever get assistance.

My past post: On the 9th of October a lady from Capitec call me, I did not give this lady any details. After the call ended my money was out of my account. I immediate reported it and went to the police station. The capital consulted even told me that he can see my money being transferred to accounts, but needs to block each account, What a joke. Anyway on the 11 I went into the bank and give them my reference number and affidavits. Till then I have not gotten a call or and update from Capitec, whenever I call the bank tells me they correct department will get back to me, I am still waiting for some kids of update. Funny I found out it was done via internet banking and I have never app**** for internet banking and it took more than my limit and more than the limit allowed on the app. Can someone please help me and give me back my money, you can do your internal investigation, but why must it be done at my expensive. Clearly your limits does not work. I warn everyone not to join this bank, they new in the market and don’t have security in place. I made the worst mistake joining this banking. Don’t be a victim like I am.

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Oct 2021, 09:35
Official
Good day Joanne

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
JM
Joanne M's update28 Oct 2021, 13:09
Reviewer Update
So this bank just called me to say they get give me a cent back of R80 000 that was taken from my account via their internet banking platform and I never apply or activated internet banking. I asked them to email me this response so I can take it forward and they don’t even have my correct email address on their system, who’s email address is that, even more of a concern. So I am still waiting for the evidence from them, because I don’t know how R80 000 goes out of my account in one go and yet my limit’s is so much lower, you cant even set it over 55 000 so how was this even possible. I asked the Lady on the phone, doesn’t the bank call when large amounts get deducted from your account, she confirmed that the bank always calls, so why did the bank not call me to confirm, since they always call. Because they know its their internal members that does this, so they are covering up for them.