1 reviews | Active since Nov 2016

28 Dec 2017, 22:02

internal *****

. i am a capitec bank client and i not happy. since may 2017 there are companies debiting money amount less than R100, and we do not have agreements with the company. i have went to capitec and all they do is reverse the debit but that doe not help, we reverse every month and the charge R25 for these reversals this is not fair please help. there are many other people who have fallen victim of this. it is not fair. all the people in the branch can say is sorry. just to let you know i have heard this from a lot of people. what are you doing to stop this. contact me on ********** 996

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Dec 2017, 12:58
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nwabisa Tom will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply11 Jan 2018, 12:39
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Nwabisa Tom

Complaint Management

Capitec Bank