interest

SO CAPITEC APPOINTS SOMEONE TO MY CASE WHO DOES NOT SOUND INTEREST IN LISTENING OR ASSISTING. PLEASE PULL THE CALL, WHEN ASKED THE AGENT ABOUT THE INTEREST SHE ADVISE WHAT INTEREST AM I TAKING ABOUT AND HOW MUCH DO I EXPECT TO PAY?? LIKE REALLY W T F IS HAPPENING HERE!!!! GET SOMEONE TO CALL ME WHO UNDERSTANDS COMPLAINTS AND THE SERIOUSNESS OF IT!!!! Complaint logged on the 01/07/2019. Capitec bank. Once again am posting about your service. I thought i was almost done with my loan just to view a 90 day statement and it shows the interest of almost R400 added onto my balance. How on earth is this possible. my account gets debited each month , not a minute late. please confirm how this interest is added,