Interest 1 month late - nobody informed me - and not reflected anywhere

My long standing relationship with Capitec Bank was based on trust. If I can't trust my bank to pay my accrued monthly interest, anymore, and only when I notice it, and report to Capitec, do they acknowlegde their mistake and then expect me to Wait and see if I am Maybe paid 1 whole month later ! Unacceptable! Shocking!! An agreement that they did not fulfill. They paid and immediately reversed the interest payment. Capitec never alerted me to this fact and also didnt inform me when said interest will be paid. Alarmed! I immediately reported it to their ***** division. They only attempted to reach me via cellphone by calling me 8:13 am on friday morning. When I didnt answer(as this must be the busiest time of day) I was sent an email(NOT that the email stated any explanation or feedback to my query) to just make me fall right to the back of their query queue and having to wait another 1 to 2 business for them to respond to my email. Naturally I now HAD TO Urgently make time to Physically go to my nearest capitec bank In Person for urgent help!!! Where did my money Go??? How can my money just dissapear without a trace or any correspondence from capitec? The recent incident when capitec was completely offline the weekend of 6-7Aug 2022 if my memory serves me right?... was the 1st Red Light for me. Infact most of the people i know immediately opened FNB accounts during this weekend and immediately transfered all their funds to FNB and immediately closed all their capitec accounts where possibly and the rest when they settled the debt.

Now this !!! This is beyond repair!!!

Based on the above I expect all my funds to be released with immediate effect without any costs so I can put my money where I know it will be safe again. I expect feedback to this via my cellphone and written confirmatiom hereof to my various emails to which I still await a reply not an instruction to contact you, Capitec again.

In my local branch at Table Bay Mall's defense, Sibongile aka Gloria and her stand in superior Dale went above and beyond the proverbial Extra Mile to assist me and kept trying when I missed their initial call.they provided the information they were able to obtain in the meantime. They took tremendous pride in their job and personal brand and despite Capitec bank dissolving all trust I had, these 2 staff members said they would get back to me and they did and for that I am eternally grateful and Capitec should be too.they should promote these 2 staff members to TOP management as they understand what a banking customer is going through when money just dissapears. Thank you Sibongile and Dale for your exceptional service and help with this query when the call centre could not have "cared Less" and which made them totally and utterly "careLess" with me as a person and my money!