Insurance Premiums Taken Despite Being Declared Ineligible

Dear Capitec Bank,

I am writing to formally lodge a complaint regarding the rejection of my credit card insurance claim.

When I app**** for the credit card, I was already self-employed, and this information was provided during the application process. Despite this, I was approved for the credit card and have continuously paid for the insurance in full the whole of the season I had but this year is something else.

I am now requesting assistance from the insurance because I am currently experiencing financial difficulties. However, I have been informed that I do not qualify for the insurance benefits because I am self-employed. I find this unfair, as my employment status has never changed since the beginning, yet the insurance premiums were continuously deducted from my account for insurance.

I kindly request that Capitec reviews my case and provides a clear explanation as to why the insurance premiums were accepted over time if I was allegedly not eligible for cover from the start.

I would appreciate a fair resolution to this matter as soon as possible.

Regards MICHELLE TSHIHOMU ID:*** Contact details: *** Savings Account no: *** Credit card account no: ***