Insurance *****

Hi,

My mother took a loan at your hideous bank. With this loan, she app**** and paid for insurance that should kick in should she no longer be able to pay.

When she got retrenched - she had to sit in the bank in PE for hours whilst your staff tried to get information about the insurance (which clearly indicates that you never plan to pay it out in the first place). They had to call all kinds of different people and g back of forth just to get the T&C's.

Then she is told it can pay out unless she is behind on her payment when she does get behind you threaten her with legal action and refuse to still pay out the insurance that should cover the outstanding money. Then your call center finally tells her after months of threats that she can pay a min of R200 pm. Then you still go ahead and threaten her, and now you cancel the insurance that should have been paid out already?

This is *****, you cannot let someone pay insurance hen you cant even get a hold of the T&C's of it yourself - you stole the money and now you can't put your money where your mouth is.

Unlike Capitec, we don't make threats, but I can promise you, there is going to be hell to pay. You will not be able to recover for this.