Insurance claim with no feed back from Capitec Bank

I submitted my retrenchment documents and receive feed back on the 22 March 2022 that my credit insurance claim was received. they will assess it and feedback within 7 days. Reerence no :***9. I called last month for a follow up and was told the admin dealing with my claim has not actioned anything yet, till this day i have not received any feed back from Capitec, all they do is to debit money from my account while not giving me any response