Insurance claim.

Such a huge disappointment from such a big brand. Don't even know where to begin.

I've made a claim with this bank on the 11 Nov 2024 till today my claim has not be paid out. All I hear I'm being told my claim is under assessment, understanding Soo it's a process it should under go. What boughters me the most is the fact that, since the day I made the claim. I have not received a single communication from them recording my claim, not by sms, no calls and not even an email from them them regrading the status of my claim.

I'm the one who had to go around visiting branches asking them about my claim, I even wrote to them stating that I've not been send any communication and I've resend my details with hopes they Will do the right things and open communication with me. All I get is nothing. Upon knocking on their door multiple times a response came back with escalation tectics, to later on being change to complexity of the case hence the delay. What I don't understand a targeted resolution date was set and even after that date no communication from them coming directly to me to say what is the finale outcome.

I have done everything needed to be done provided everything needed to be provided. I even went beyond to communicate with the I.O to enquire on his side has the spoken to him seemingly they are now using him as a shield of delay. I.O has confirmed to them everything they needed to know his surprised they still using him as an excape goat.

I'm truly disappointed and stressed to hell with this entire process this Capitec bank has put me through.