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Yonela
1 reviews | Active since Nov 2023
09 Jan 2026, 12:25
Insurance
I submit my claim and was told to wait 48 hour before the payment and I have been waiting I haven’t receive an call it’s been weeks since my Brother pass away and we need to go home and prepare the funeral we are stuck all the time when I try to contact them they tell me the claim are under assessment I should wait another 48 hour it’s been 3 weeks since my brother pass away we thought by now we would be busy preparing for his funeral and Capitec is delaying
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Replies (2)
Capitec Bank's replyOfficial
09 Jan 2026, 12:37Good day Yonela
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Jan 2026, 12:37
Official
Good day Yonela
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Yonela's updateReviewer Update
11 Jan 2026, 10:18It’s been more than 24 hours now since you told me you’ll get back to us we are worried as family we need to go to Eastern Cape and prepare for funeral why are you taking so long to pay out my brother claims
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Yonela's update11 Jan 2026, 10:18
Reviewer Update
It’s been more than 24 hours now since you told me you’ll get back to us we are worried as family we need to go to Eastern Cape and prepare for funeral why are you taking so long to pay out my brother claims