Insurance *****

I called Capitec Insurance and asked if I had completed my waiting period due to amendment done on my policy in August the 24th.

The agent I spoke to assured me my waiting period was completed end of January 2024.

My dad passed Thursday 22nd Feb.

I went to my nearest Capitec and Mathabo assisted me. At the end of processing the claim, I asked 2 questions.. what was the pay out for current claim and how much will I be paying on my policy?

She assured me that my claim payout is R45 000 my premiums is R121.

However, claim received was R20 000. I went back to the Branch again and asked Mathabo what my claim payout was and again she assured me it's going to be R45 000 and she called Customer Care. The person she spoke to was not sensitive at all, he advised that my dad passed 2 days early..but Mathabo emphasised that I have completed my waiting period in January.

I had to borrow money to give my father a decent send off.. you people have left me broken 💔