Insufferable Customer Service from Capitec Bank

My Capitec account was closed "due to fica compliance" and no one at Capitec has been able to assist me. I am currently NOT in South Africa so cannot physically go into a branch to sort this out. I also DO NOT have my South African phone number so cannot do this via the Capitec App. I have tried calling the international number that just rings with no answer and I am being charged international call rates which I am not willing to rack a bill up for. Whenever I submit a request, the customer service agent clearly does not read what I have said as the resolutions provided have been for me to go through the app or come into a branch. It has now been 3 weeks since I have submitted a request for assistance and I have had no response even though Capitec claim to respond to enquiries within 2 business days. Need someone from the business to provide me with a resolution rather than sending me a generic customer care response starting with "we sincerely apologise for the difficulty you have encountered with regards to this matter".