Institutional incompetence!!!!

Institutional incompetence in a time where technology has made client service so easy is truly inexcusable. Capitec Business Bank sent one email to ask for FICA documents in January. The only other follow-up I received was an email to say my account has been frozen. What the hell?!! What is the point of having a banker if they can’t pick up the phone or send a follow-up email?

But it doesn't end there... When I did send the documents, the only response I received was to say the core business activity was not updated. The form was prepopulated and the business activity had not changed. Lol!.. Needless to say, I ended up changing the wording to appease them. Guess what? AGAIN, a message that says the core business activity has not been updated. I must not know what line of work I am in.

But perhaps the most stupid concept is speaking to call centre agents who cannot help you with anything other than to say, “I’ll ask them” and “they said.” Who the hell is “them”? Why can’t “they” speak to me directly? Not the agents’ fault, but proof of what institutional short-thinking comes up with. I’ll be moving my account after this is resolved. I cannot be hamstrung by a bank that just creates more middlemen in an age where expediency is key to SMME survival.