BPK
Busisiwe Princess Khomola-ka-james

1 reviews | Active since Aug 2018

02 Aug 2018, 15:41

Inside ******* in bank

I'm shocked to know that Capitec banks do not have cameras. So tellers ****** me when I deposit money inside bank.

On the 30th of July 2018 around 12 noon. I went inside Capitec bank at Carlton centre to deposit money to my Dad's account. I gave the money to the teller which I took out of my wallet and counted it on top of the counter and gave her R1000 and put the rest in my wallet. I was such in a rush that I did not notice nd signed slip and left. But when I got home my Father told me only R100 is reflecting from the money I put. So I decided to check my slip nd it says R100 was deposited.

I went back to the bank to speak to the Manager. I politely asked to speak to her in private but she made me added my complaint where I was standing telling me she is busy. I then told her what happened on the 30th and my conclusion which is The teller only inserted R100 into the machine and put the rest of the money aside. She told me she will check if I signed the slip nd of money corresponds to the money on safe. Even thoubi had told her my conclusion of that the teller might have done. My Father and I asked for cameras and to our surprises they don't have. We were kicked out the bank and none of my details were taken to make sure she will get back to me after they have investigated the matter.

I would like to warn people about this and also warn people about what goes down in Capitec bank at Carlton centre.

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Replies (2)
Capitec Bank
Capitec Bank's reply02 Aug 2018, 16:20
Official

I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply07 Aug 2018, 15:03
Official

Good day

I refer to your matter received on the 2 August 2018 . I confirm the matter has been dealt with and resolved.

Kind regards

Complaint Management

Capitec Bank