TN
THEMBISA N

1 reviews | Active since Feb 2015

04 Aug 2017, 11:40

inside job ********

<p>I went to Hammarsdale branch to update my banking app as I was using a new phone and today I received a call from the very same branch a lady telling me that I need to perform three transactions on my App as I have recently updated it. Told the lady that I have already performed more than that since the App was updated. I then phoned Capitec customer care and they knew nothing of this. So if such odd cases happen how do we then trust Capitec with our money I am really disappointed with Capitec. This is the number that called me and unfortunately the lady did not give me her name + ********** 2084. Kindly investigate this incident and let me know as to why the staff are phoning us with such suspicious request.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Aug 2017, 13:05
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,