Inside Job *****

On the 3rd of November 2023, I went to Ogies Capitec Bank ATMs to withdraw money. I was withdrawing R2700, and the ATM gave me R100 (in R20 notes) and closed the transaction as usual. Then I obviously panicked, and went inside the bank to report the incident. I was told the money will be refunded in the next 30 minutes, I waited and the money was not refunded. I was then told it will be refunded in the next 48 hours. In the interim, I contacted their Customer Care Center (CCC) and I was told the matter is under investigation. On Sunday (5th of Nov) I was told the investigation was unsuccessful, and I requested to speak to the manager (Azania). She mentioned that she could see that my case is unsuccessful and therefore will escalate the matter. The following day, I called the CCC again, I was told the same story and that the reason for my case to be unsuccessful was that the money did come out. The funny thing is, I didn't even receive the SMS notification reflecting that the money came out, and the amount was just deducated from my account. I have always received ***** notification from Capitec and now this ***** is inside the bank. ***** in the ATMs, right outside the bank ???? I will definitely continue to fight for my money until it's refunded. If it takes me to post on all their social media platform, I will do so.