Insensitive with delay of payment.

Hi

I lodged a deceased claim 1 month ago with the branch in JHB Kerk str, I was not advised by the branch that there was a document outstanding. eventually when i followed up on the matter was advised of this 3 weeks later. I resent the documents 30th March to the deceased department, called asked to speak to a manager and was to in a nutshell " that the manager cannot come to the phone", and was left to deal with the Agent. Again today when I followed up I asked to speak to a manager was placed on hold for some time, before speaking a manager that introduced himself as William first than as Iedaa Gabier. Agent I spoke to -Cayle Vandeross Department-CTS enquiries ***