Inhumane treatment

Capitec just went and reduced my access facility without even contacting me, all I got is a letter advising they have reduced it. I have been their client for over 10 years and have 3 products with them (savings account, credit card and access facility). Yesterday they just sent me this letter and did not even bother to contact me. What I gather from this is that to them you are just a number for their bottom line. I would have preferred at least a courtesy call just to understand from me as person and also their reason is actually incorrect. But as it may damage is done and will just finish paying what I owe them and close all my accounts. I guess that is what you get when you bank with ameture. So disappointed.