LH
Linet H
1 reviews | Active since Jul 2012
16 Apr 2024, 10:41
*****ING FROM CLIENTS IS THEIR MO
Capitec does not follow its policies or procedures. And when a client gets annoyed about it - the excuse is - they are protecting the client - WAKE UP - I AM THE CLIENT!!!!!
Their management does not even have the courage to resolve a problem when they are the cause of the stuff up - they would rather HIDE behind a CHATBOT INSTEAD OF RESOLVING THE MATTER.
Had a problem with online banking and it took 41 days to resolve. The next issue they still have not resolved as it is with the OMBUDSMAN at present.
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Capitec Bank's replyOfficial
16 Apr 2024, 14:54Good day Linet
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Apr 2024, 14:54
Official
Good day Linet
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank