Infuriating treatment and service

I am about done with this bank. This is a second case of ********** activity happening on my account and they don’t seem to give a damn. At the beginning of this week, I received several notifications on unauthorised transactions that failed to go through on my account. I then check my statement and realise that two other transactions went through for smaller amounts with bogus references like sgthe.com and I’ve also been charged for the failed transactions. I then try to call them but give up because the waiting time was too long. I send an email informing them of my situation and asked them to urgently call me back. I get nothing but an acknowledgment of my email for about 24 to 48 hours so I decide I need to call them. I call and speak to some lady with a name that starts with an M. I tell her my situation and request that she lodges a ********** case so I can find out where it originated from. I must note that the first ***** that happened on my account was through Microsoft and that ofcourse didn’t go in my favour because that’s synonymous with the brand Capitec for their clients to be de*****ed and left out in the lurch. When I request for an investigation, I hear her sounding dumbfounded and she says something along the lines of you want an investigation for such little amounts and I emphasis to her that I do. She then puts me on hold until I eventually have to drop and she doesn’t even bother to come back to me. I’ve stopped my card now but I received another notification of a failed attempt to debit my account for an amount of 9990USD. I’m livid now because the bank clearly doesn’t care and stopping my card does not help. I’ve just received a call from their collections department for a missed credit card payment instead of calling me about the breach. I explain the situation to the lady and state that I wish to lodge an official complaint and guess who drops the call midway through my explanations. It’s been over 2 hours now and she hasn’t called back either. Exceptional service from both these two ladies. 👏🏽

This bank makes me sick!!!! It trends on twitter every other day for this nonsense and I am done!!!!!! If your staff won’t listen to our grievances and help then we’ll have to post on all the social media platforms then as a means of getting assistance as well as involving the OMBUD. This treatment is disrespectful and eradicates any positive views I had with this bank. I would like for you to contact me back confirming whether you will be investigating my matter or not and I certainly want to know what will be done about your two staff that ooze negligence and lack of care. We work very hard for our salaries and it doesn’t matter whether it’s 2cents taken, it’s my money and my account and it shouldn’t be just a matter of changing bank cards, which I will be charged for. You need to do more for YOUR clients because your reputation is in shambles and continues to be *****ed. You are an accountable institution! Your service in handling ***** is poor and very questionable to put it VERY mildly.