INFORM ME IN ADVANCE!

I think its been four days now walking into the branch in hopes of banking with capitec. Along the process I'm always turned down simply because I don't have enough documents to proceed or I have not filled in the correct address according to the proof of residence. On the first day I went in just to confirm what is required from me when openning an account and I was told what to bring. When i returned, I was told I had missing documents and I needed a signature from my aunt(A paper was to be provided so I can fill in at home), I again came back and I was told a paper needs to be filled so I have to go back home. Today I had everything(I hope) yet I was told the written address does not correspond with the one on the proof of residence. Why are we not told everything in advance? How to fill in papers and stuff? I need to be told! Treat me as if I'm a primary student at times and show me where to fill in and how, tell me which documents I need to bring with me. Is that too much to ask for??? Capitec I'm tired of walking to your branch everyday yet no delivery, I've even lost the interest of banking with you guys.