Inflexibility

I went into the branch to provide my FICA docs. I lost my passport and hence had to wait for a replacement from my country and also had to wait for the permit to be re-processed again, which took a while. In the meantime, I began a family and became a stay at home mum. The consultant said to me since its a diff. pp. no, they have to close my existing account and open a new one. But for that, I need a letter from my employer. Note that I have been a customer at the bank for over 5years and my salary has been paid here ever since! Isn't updating FICA information supposed to be just that? UPDATING? I have some money in the account as well that is frozen in the account and the manager told me to provide an alternative bank that she can transfer to!!! So this means that if you loose your job, CAPITEC WILL KICK YOU OUT OF THERE BANK. If its a diff pp., then they ned to update it. Does it also mean that if I move to a new house they will close my account and open another one or will they UPDATE MY DETAILS?! I have been to FNB to update this same info and they did not have a problem?! Maybe we should all just move to more mainstream banks for efficiency?