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Replies (2)NM
Nombulelo M's updateReviewer Update
03 Aug 2024, 23:23Dear Capitec Bank Customer Service,
I am writing to express my concern and request that you reopen our stokvel account, *** MRS Mpucane, which was closed due to suspected *****. We, a group of ladies, use this account for our collective financial empowerment and upliftment.
We were surprised and disappointed to learn that our account was closed without prior notice or explanation. We understand the importance of ***** prevention, but we believe this was an error. We assure you that our account activities are legitimate and transparent.
We kindly request that you:
1. Reopen our account2. Provide a clear explanation for the closure3. Offer assistance to prevent future closures
*HOW DO YOU CLOSE ONE'S ACCOUNT WITHOUT CONTACTING THEM?? WHAT SERVICE IS THAT??*
Please let me know if you need any additional information or documentation from us.
Thank you for your attention to this matter.
Sincerely,Stockvel team
I am writing to express my concern and request that you reopen our stokvel account, *** MRS Mpucane, which was closed due to suspected *****. We, a group of ladies, use this account for our collective financial empowerment and upliftment.
We were surprised and disappointed to learn that our account was closed without prior notice or explanation. We understand the importance of ***** prevention, but we believe this was an error. We assure you that our account activities are legitimate and transparent.
We kindly request that you:
1. Reopen our account2. Provide a clear explanation for the closure3. Offer assistance to prevent future closures
*HOW DO YOU CLOSE ONE'S ACCOUNT WITHOUT CONTACTING THEM?? WHAT SERVICE IS THAT??*
Please let me know if you need any additional information or documentation from us.
Thank you for your attention to this matter.
Sincerely,Stockvel team
NM
Nombulelo M's update03 Aug 2024, 23:23
Reviewer Update
Dear Capitec Bank Customer Service,
I am writing to express my concern and request that you reopen our stokvel account, *** MRS Mpucane, which was closed due to suspected *****. We, a group of ladies, use this account for our collective financial empowerment and upliftment.
We were surprised and disappointed to learn that our account was closed without prior notice or explanation. We understand the importance of ***** prevention, but we believe this was an error. We assure you that our account activities are legitimate and transparent.
We kindly request that you:
1. Reopen our account2. Provide a clear explanation for the closure3. Offer assistance to prevent future closures
*HOW DO YOU CLOSE ONE'S ACCOUNT WITHOUT CONTACTING THEM?? WHAT SERVICE IS THAT??*
Please let me know if you need any additional information or documentation from us.
Thank you for your attention to this matter.
Sincerely,Stockvel team
I am writing to express my concern and request that you reopen our stokvel account, *** MRS Mpucane, which was closed due to suspected *****. We, a group of ladies, use this account for our collective financial empowerment and upliftment.
We were surprised and disappointed to learn that our account was closed without prior notice or explanation. We understand the importance of ***** prevention, but we believe this was an error. We assure you that our account activities are legitimate and transparent.
We kindly request that you:
1. Reopen our account2. Provide a clear explanation for the closure3. Offer assistance to prevent future closures
*HOW DO YOU CLOSE ONE'S ACCOUNT WITHOUT CONTACTING THEM?? WHAT SERVICE IS THAT??*
Please let me know if you need any additional information or documentation from us.
Thank you for your attention to this matter.
Sincerely,Stockvel team
Capitec Bank's replyOfficial
04 Aug 2024, 08:18Good day Nombulelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,
Capitec Bank's reply04 Aug 2024, 08:18
Official
Good day Nombulelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Best regards,