Inexplicable service

To whom it may concern:

My name is Lester Murison from Bloemfontein and the reason why I am sending you this email as being told to do so, is that I received an unexceptable response from an employee from the Mimosa Mall branch in Bloemfontein today. I was allowed to enter the first encounter at the branch by Liza and the Branch Manager Kaylee which were first impressions last for ever, just to return the very branch the same day to do as told by Kaylee. But the very next person I encountered was a person with the name tag Thabiso and was very unkind not to allow me to enter the branch without being sprayed by sanitizer on my hand of which I refused because I am allergic to it and he refuse me to enter. I haven't been sprayed the first time, why should he enforce the sanitizer in me without my consent.

Please, if someone from Capitec Bank can investigate this event that took place at your place of work and return the favor to explain to me how come this is the case to have someone sanitized before entering the 🏦 Bank.

Your sincere customer Lester ***