Inexperienced Staff

I app**** "online" for a credit card because one can! After applying I am contacted to say that I qualify for the credit card but must take all my docs into the branch. I do this, sit for 50 min while the salesman is updating my information only to be told that he entered my co name incorrectly and that we have to start all over again. It blows my mind that a bank of this size in todays day and age can take so long to update/upload documents - 1 page scanned at a time!! I left the bank and will not return.